Junior Application Support Analyst

  • Job Reference: 430758317-2
  • Date Posted: 25 November 2021
  • Recruiter: Coba IT Consultants Ltd
  • Location: Baar, Zug
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent
  • Start Date: 03/01/2022

Job Description

We are looking for a Business Application Support Analyst who would be responsible for supporting internal business users, analysing reported problems on both business and technical levels and working with internal IT teams to provide a resolution in an efficient and timely manner.

The role

Supporting business users in Baar and globally for our main metals trading system and other applications
Closely working with business analysts and developers to resolve reported issues
Regular communication on status and progress of pending issues to relevant stakeholders
Problem management and proposal of correcting measures to proactively prevent reoccurring issues
Involvement in the application testing cycle as part of the business request delivery process
Extend and maintain product support documentation for support staff and end users

Our ideal person

Self-driven and with the right sense of urgency
Willing to go the extra mile in supporting end-users

Minimum requirements

Education on degree level (or equivalent) in Information Technology
Use of ITIL processes and tools
Knowledge and use of business analysis methodologies
Strong SQL knowledge
Strong mathematical knowledge
IT development technologies and processes (SDLC)
Fluent in English written and spoken